
Only the Original CONTINEWM® is Made in Japan by Professor Ryuji Sakai laboratories,
and available only by authorised CONTINEWM® Asia dealers, with prompt tech support.



Dear Valued Customers,
along the years we have sadly experienced false claims by non ethically working companies. For this reason we need you to follow the procedure below presenting all the described documentation in full.
In absence of your registration, the warranty will not be activated. Thank you.
Mandatory Warranty Registration to be executed by the Purchasers, also called Clients, of CONTINEWM® NETS
Dear Client,
If you have purchased CONTINEWM® nets from one of our worldwide dealers and wish to register the warranty, please follow the mandatory steps provided below.
Before start, please carefully read the following warranty description.
CONTINEWM® CARE
Warranty Description
The CONTINEWM® CARE warranty covers the items, summarized in the communication provided from the supplier and acknowledged by the client before purchasing the product.
Duration and Services
CONTINEWM®️ CARE consists in 10 years of free technical consulting on reported issues not caused by mechanical, chemical, electronic, or UV light factors, or caused by the client personnel during dust-filters cleaning. The warranty does not cover energy saving performances.
Client / final user's responsibility
Step 1 - CONTINEWM®️ CARE Mandatory Warranty Registration
To register the CONTINEWM®️ CARE warranty, the client must email the following 3 documents to the following 2 email addresses, within 7 days the received product has been fully paid: thomas@continewm.net AND cc. to baysidegroup@yahoo.com.
1 - Full name of the dealer from whom CONTINEWM®️ was purchased, including the dealer's country of residence.
2 - A copy of the invoice provided by the dealer.
3 - Proof of full payment, such as the receipt issued by the dealer
The acknowledgment of the registered warranty will be processed after reviewing the documents after they have been received.
Step 2 - CONTINEWM®️ CARE Mandatory Warranty Activation
To activate the CONTINEWM®️ CARE warranty, the client must email the following documents to the above specified 2 email addresses: thomas@continewm.net AND cc. to baysidegroup@yahoo.com.
1. Description of the issue.
2. Clear indication of the cause that led to the issue.
3. Full name of the dealer from whom CONTINEWM®️ was purchased, including the
dealer's country of residence.
4. A copy of the invoice provided by the dealer.
5. Proof of full payment, such as the receipt issued by the dealer.
CONTINEWM® CARE
Warranty Exclusions
The warranty does not apply under the following conditions:
1. The client fails to provide all the required documentation listed in the five points above described.
2. The product has been removed from the HVAC device in which it was installed.
3. The product has been damaged during maintenance operations or subjected to:
a) Mechanical or chemical actions.
b) Ultraviolet irradiation from any source, such as UV lamps, neon tubes, LED lights, arc lamps, etc.
CONTINEWM® CARE
Important Notice
In case the client will not register and activate the warranty by providing by email the required data as outlined above in both paragraphs called: "CONTINEWM® CARE Mandatory Warranty" and "CONTINEWM® CARE Mandatory Warranty"the product will not be covered by CONTINEWM® CARE services.
Thank you for your understanding.