​Mandatory Warranty Registration to be executed by the Purchasers, also called Clients, of CONTINEWM® NETS

 

Dear Client,  

If you have purchased CONTINEWM® nets from one of our worldwide dealers and wish to register the warranty, please follow the mandatory steps provided below.

 

Before start, please carefully read the following warranty description.

​

CONTINEWM® CARE 

Warranty Description

 

The CONTINEWM® CARE warranty covers the items, summarized in the communication provided from the  supplier and acknowledged by the client before purchasing the product. 

 

 

Duration and Services

 

CONTINEWM®️ CARE consists in 10 years of free technical consulting on reported issues not caused by mechanical, chemical, electronic, or UV light factors, or caused by the client personnel during dust-filters cleaning. The warranty does not cover energy saving performances.  

 

​

Client / final user's responsibility

 

​​​

Step 1 - CONTINEWM®️ CARE Mandatory Warranty Registration

 

To register the CONTINEWM®️ CARE warranty, the client must email the following 3 documents to the following 2 email addresses, within 7 days the received product has been fully paid: thomas@continewm.net AND cc. to baysidegroup@yahoo.com. 

 

1 - Full name of the dealer from whom CONTINEWM®️ was purchased, including the dealer's country of residence.  

2 - A copy of the invoice provided by the dealer.  

3 - Proof of full payment, such as the receipt issued by the dealer

 

The acknowledgment of the registered warranty will be processed after reviewing the documents after they have been received.

 

​

Step 2 - CONTINEWM®️ CARE Mandatory Warranty Activation

 

To activate the CONTINEWM®️ CARE warranty, the client must email the following documents to the above specified 2 email addresses: thomas@continewm.net AND cc. to baysidegroup@yahoo.com. 

 

1. Description of the issue.  

2. Clear indication of the cause that led to the issue.  

3. Full name of the dealer from whom CONTINEWM®️ was purchased, including the  

    dealer's country of residence.  

4. A copy of the invoice provided by the dealer.  

5. Proof of full payment, such as the receipt issued by the dealer.  

 

​​

CONTINEWM® CARE 

Warranty Exclusions

 

The warranty does not apply under the following conditions:

 

1. The client fails to provide all the required documentation listed in the five points       above described.  

2. The product has been removed from the HVAC device in which it was installed.  

3. The product has been damaged during maintenance operations or subjected to:  

  a) Mechanical or chemical actions.  

  b) Ultraviolet irradiation from any source, such as UV lamps, neon tubes, LED lights, arc lamps, etc.  

​

 

CONTINEWM® CARE 

Important Notice

​

In case the client will not register and activate the warranty by providing by email the required data as outlined above in both paragraphs called: "CONTINEWM® CARE Mandatory Warranty" and "CONTINEWM® CARE Mandatory Warranty"the product will not be covered by CONTINEWM® CARE services.

​

Thank you for your understanding.