​Mandatory Warranty Registration to be executed by the Purchasers,

also called Clients, of CONTINEWM® NETS

 

Dear Client,  

If you have purchased CONTINEWM® nets from one of our worldwide dealers and wish to activate the warranty, please follow the mandatory steps provided below.

 

Please carefully read the warranty description, first.

 

 

CONTINEWM® CARE 

Warranty Description

 

The CONTINEWM® CARE warranty covers the following items, as summarized in the communication provided by the dealer and acknowledged by the client before purchasing the product. 

 

 

Duration and Services

 

10 years of free technical consulting on reported issues not caused by mechanical, chemical, or electronic factors, or by UV ray exposure. The warranty does not cover energy saving performances.    

 

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Client’s responsibility

 

The client which encounters a technical issue must immediately provide a visual description of the product’s condition by sending photos and/or videos to BOTH the two specified email addresses: thomas@continewm.net AND cc. to baysidegroup@yahoo.com. 

The post-sale assistance will provide consulting and technical assistance, on line, after a minimum of 7 days from having received the notice.

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CONTINEWM® CARE

Mandatory Warranty Activation

 

To activate the CONTINEWM® CARE warranty, the client must email the following documents to the above specified 2 email addresses: 

thomas@continewm.net AND cc. to baysidegroup@yahoo.com. 

 

1. Description of the issue.  

2. Indication of the cause that led to the issue.  

3. Full name of the dealer from whom CONTINEWM® was purchased, including the dealer's country of residence.  

4. A copy of the invoice provided by the dealer.  

5. Proof of full payment, such as the receipt issued by the dealer.  

 

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CONTINEWM® CARE 

Warranty Exclusions

 

The warranty does not apply under the following conditions:

 

1. The purchaser fails to provide all the required documentation listed in the five points       above described.  

2. The product has been removed from the HVAC device in which it was installed.  

3. The product has been damaged during maintenance operations or subjected to:  

  a) Mechanical or chemical actions.  

  b) Ultraviolet irradiation from any source, such as UV lamps, neon tubes, LED lights, arc lamps, etc.  

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CONTINEWM® CARE 

Important Notice

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If the client does not register the warranty by providing by email the required data as outlined above in the paragraph called: "CONTINEWM® CARE Mandatory Warranty Activation", the product will not be covered by the warranty.  

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Thank you for your understanding.